Simple and fair. All purchases come with a full 14-day refund, no questions asked. If anything goes wrong on our side at any time, we make it right.
All BoltAudit purchases are processed by Paddle.com Market Ltd, who acts as the Merchant of Record for our platform. This means:
We strongly recommend contacting us first at hello@boltaudit.com before raising a dispute with your bank — we can typically resolve issues much faster and it avoids any delays in the chargeback process.
You may request a full refund on any BoltAudit BYOK subscription purchase within 14 days of the purchase date, no questions asked.
This applies to:
To request your refund, email hello@boltaudit.com with your registered email address and Paddle transaction ID. We will process your request without requiring any justification.
This 14-day right aligns with Paddle's Buyer Terms and applicable consumer protection law. Nothing in this policy limits your rights under those terms.
If an audit fails due to a technical error on our side — for example, the AI engine returned an error, the report could not be saved, or the audit timed out — contact us with your audit ID and we will investigate immediately.
BoltAudit no longer uses prepaid balance billing, so there is no balance adjustment flow. Your Anthropic usage is billed directly by Anthropic on your API key.
If you are charged twice for the same purchase due to a payment processing error, contact us with your registered email address and the Paddle transaction IDs from your receipt emails. We will verify and issue a full refund of the duplicate charge. There is no time limit for duplicate charge claims.
If you believe your account or payment method was used without your authorisation:
| Scenario | Outcome | Action |
|---|---|---|
| Any BYOK subscription within 14 days of charge | Full refund | Email us |
| Audit failed due to BoltAudit technical error | Manual investigation | Email us with audit ID |
| Duplicate charge | Full refund of duplicate | Email us with transaction IDs |
| Unauthorised transaction / fraud | Full refund via Paddle | Email us + contact Paddle |
Email hello@boltaudit.com with the subject line "Refund Request" and include:
We will confirm receipt within 1 business day and process all valid refund requests within 5 business days.
Once we approve a refund, Paddle processes the return to your original payment method within 5–10 business days, depending on your card issuer. You will receive an email confirmation when the refund is issued.
Technical failure investigations are acknowledged within 1 business day and handled in priority order.